At Liv the Natural Touch, we work with Shiprocket to ensure your natural skincare, haircare, and personal care products are delivered to you quickly and reliably. This Shipping Policy explains how we handle orders, shipping options, and delivery times to ensure a smooth shopping experience.

 

1. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). Once processed, your order will be dispatched using Shiprocket.
  • Delays: During peak seasons or promotional periods, processing times may extend slightly. If any delays occur, we will inform you via email.

 

2. Shipping Rates and Delivery Times

We offer shipping services through Shiprocket, allowing us to provide competitive shipping rates and delivery times based on your location.

Domestic Shipping (Within India):

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days

 

International Shipping:

  • Standard International Shipping: 7-15 business days
    • Shipping Cost: Calculated at checkout based on destination.
  • Expedited International Shipping: 3-7 business days
    • Shipping Cost: Calculated at checkout based on destination.

          Note: International shipping times may vary due to customs and local regulations.

 

3. Shiprocket as Our Shipping Partner

All orders are shipped using Shiprocket, a trusted shipping aggregator that partners with various reliable carriers, including [Insert relevant carriers like Delhivery, Bluedart, FedEx, etc.]. Once your order is shipped, you will receive a tracking link via email to monitor its progress.

 

4. Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking link provided by Shiprocket. You can use this link to track your package and get real-time updates on its delivery status.

 

5. Shipping Restrictions

We aim to ship to most locations globally. However, certain areas may be restricted due to shipping or legal constraints. If we cannot ship to your location, we will notify you and work on an alternative solution.

 

6. Customs, Duties, and Taxes (International Orders)

For international orders, any customs duties, taxes, or additional import fees may apply, depending on your country’s regulations. These fees are not included in the shipping cost at checkout and must be paid by the recipient. Please check with your local customs office for details on these charges.

 

7. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your order is lost during transit, please contact us at livthenaturaltouch@gmail.com, and we will work with Shiprocket to resolve the issue. We will either send a replacement or issue a refund once the investigation is complete.

  • Damaged Packages: If your package arrives damaged, please notify us within 48 hours of delivery by providing photos of the damaged items. We will arrange a replacement or refund for the affected items.

     

    8. Changes and Cancellations

    • Order Changes: If you need to change your shipping address or other details, please contact us within 24 hours of placing the order. Once an order has been shipped, changes may not be possible.
    • Cancellations: Orders can be canceled within 24 hours of purchase. After your order has been dispatched, cancellations are no longer possible.

     

    9. Shipping Delays

    While we aim for timely deliveries, delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs clearance for international shipments. We will keep you informed if there are any unexpected delays with your shipment.