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At Liv the Natural Touch, we work with Shiprocket to ensure your natural skincare, haircare, and personal care products are delivered to you quickly and reliably. This Shipping Policy explains how we handle orders, shipping options, and delivery times to ensure a smooth shopping experience.
We offer shipping services through Shiprocket, allowing us to provide competitive shipping rates and delivery times based on your location.
Note: International shipping times may vary due to customs and local regulations.
All orders are shipped using Shiprocket, a trusted shipping aggregator that partners with various reliable carriers, including [Insert relevant carriers like Delhivery, Bluedart, FedEx, etc.]. Once your order is shipped, you will receive a tracking link via email to monitor its progress.
Once your order has been shipped, you will receive an email notification with a tracking link provided by Shiprocket. You can use this link to track your package and get real-time updates on its delivery status.
We aim to ship to most locations globally. However, certain areas may be restricted due to shipping or legal constraints. If we cannot ship to your location, we will notify you and work on an alternative solution.
For international orders, any customs duties, taxes, or additional import fees may apply, depending on your country’s regulations. These fees are not included in the shipping cost at checkout and must be paid by the recipient. Please check with your local customs office for details on these charges.
Lost Packages: If your order is lost during transit, please contact us at livthenaturaltouch@gmail.com, and we will work with Shiprocket to resolve the issue. We will either send a replacement or issue a refund once the investigation is complete.
Damaged Packages: If your package arrives damaged, please notify us within 48 hours of delivery by providing photos of the damaged items. We will arrange a replacement or refund for the affected items.
While we aim for timely deliveries, delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs clearance for international shipments. We will keep you informed if there are any unexpected delays with your shipment.