Liv the Natural Touch values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the information you share with us when visiting our website or purchasing our natural skincare, haircare, and personal care products.

   

1. Information We Collect

When you interact with our website or purchase products, we collect certain personal information to ensure a seamless shopping experience and to provide you with the best possible service. The types of information we may collect include:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Order Details: Product preferences, purchase history, payment information (e.g., credit/debit card details).
  • Account Information: Login details if you create an account on our website.
  • Communications: Messages, feedback, and reviews you provide through our website or customer service.
  • Browsing Information: IP address, browser type, browsing behavior, and cookies.

   

2. How We Use Your Information

We use the information collected to improve your shopping experience and to enhance our products and services. Specifically, we may use your data for the following purposes:

  • Order Fulfillment: To process your orders, ship products, and send order confirmations.
  • Customer Support: To respond to your inquiries, process returns, and resolve any issues.
  • Personalization: To recommend products based on your previous purchases and browsing behavior.
  • Marketing: To send you updates, promotions, and new product announcements (only if you have opted-in to receive such communications).
  • Site Improvements: To analyze traffic and improve the usability and design of our website.
  • Security: To detect and prevent fraud, and ensure your shopping experience is secure.

   

3. Sharing Your Information

We respect your privacy and only share your personal data in the following limited circumstances:

  • Service Providers: We work with trusted partners such as payment processors, delivery services, and email marketing platforms who help us provide our services. These partners are contractually obligated to protect your information.
  • Legal Compliance: If required by law, we may disclose your information to authorities.
  • Business Transfers: In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners as part of the business assets.

   

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience by remembering your preferences, keeping track of your shopping cart, and analyzing site usage. Cookies are small data files stored on your device. You can choose to disable cookies in your browser settings, though this may affect the functionality of our website.

   

5. Data Security

We take reasonable precautions to protect your personal information. Sensitive information, such as payment details, is encrypted during transmission using secure socket layer (SSL) technology. Additionally, we limit access to your personal data to authorized personnel only.

   

6. Your Rights

You have the right to control the information we collect and how it’s used. These rights include:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You can update or correct your information if it’s inaccurate or incomplete.
  • Deletion: You may request that we delete your personal data, subject to legal obligations.
  • Marketing Preferences: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, or if you have any questions about your personal data, please contact us at the email address below.

   

7. Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered information from a child under 18, we will promptly delete such information from our records.

   

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or relevant laws. Any updates will be posted on this page, and the revised policy will take effect upon posting. We encourage you to review this page periodically.

   

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: Contact Here.