At Liv the Natural Touch, customer satisfaction is our priority. We want you to feel confident in your purchase. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure your experience with us remains positive.

 

1Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Products that have been opened or used.
  • Products purchased on sale or with a discount.
  • Gift cards or promotional items.
  • Personal care items like deodorants, lotions, and face masks that have been opened.

 

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us via email at livthenaturaltouch@gmail.com or by calling +91 97235 89030 within the return window.
  2. Provide Details: Include your order number, the name of the product(s) you wish to return, and a reason for the return. If the product is damaged or defective, please attach photos showing the condition of the item.
  3. Return Authorization: Once we receive your return request, we will review the information and, if eligible, send you a return authorization and shipping label.
  4. Packaging: Repack the product in its original packaging, ensuring that it is securely sealed to prevent damage during return shipping.
  5. Shipping the Product: Affix the provided shipping label to the package and send it back using Shiprocket or any other preferred shipping method. Return shipping costs may apply unless the product is defective or damaged.

 

3. Return Shipping Costs

  • For Defective/Damaged Products: If the product was damaged or defective upon arrival, we will cover the return shipping costs.
  • For All Other Returns: If you are returning the product for reasons other than damage or defects, you will be responsible for the return shipping costs.

 

4. Refund Process

Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. After the inspection, we will notify you of the approval or rejection of your refund.

Refund Method:

  • Approved Refunds: If your return is approved, a refund will be processed to the original method of payment (credit/debit card, bank transfer, etc.) within 7-10 business days.
  • Partial Refunds: In certain situations, partial refunds may be granted (for example, if the product is returned in a condition that is not entirely new, but still usable).
  • Rejected Refunds: If the product does not meet the return eligibility criteria, the item will be sent back to you without a refund.

 

5. Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was shipped. If you need to exchange a product for the same item, please contact us at livthenaturaltouch@gmail.com or +91 97235 89030. We will guide you through the process.

 

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please follow these steps:

  1. Check Your Bank Account: Sometimes it may take a few additional days for the refund to reflect.
  2. Contact Your Bank or Credit Card Company: It may take some time before your refund is officially posted.
  3. Still No Refund?: If after following these steps you still haven’t received your refund, please contact us at livthenaturaltouch@gmail.com for further assistance.

 

7. Cancellations

  • Before Shipment: You can cancel your order within 24 hours of placing it. After this window, cancellations may not be possible as the order may already be processed for shipping.
  • After Shipment: If your order has already been shipped, you will need to follow our standard return process once the product is delivered.

 

8. Damaged or Incorrect Products

If you receive a product that is damaged or incorrect, please contact us within 48 hours of receiving the product. We will work with you to replace the product or issue a full refund. Please provide us with photos of the damage or incorrect item along with your order details.